Emergency Service in the Classroom..
Common fixes for existing connections...
Requesting a new Network Connection
Cal Poly Pomona’s Wide Area Network includes more than 15,000 connections across the campus. The network is divided into several Virtual Local Area Networks, or VLANs.
Each VLAN is handled by a College or departmental technician. For a list of technicians, see technicians. Users should vector their network connection requests through the technicians. University Village residents need to make their connection requests to employees at the front desk in the village office.
The Help Desk refers new connection requests to departmental or College technicians.
When technicians request connections via the Help Desk, they should provide the following information:
A Help Desk ticket will then be generated with the detailed information and assigned to I&IT’s network technicians.
Emergency Technology Service for Classrooms
Effective Sept. 20, 2007, the Help Desk will be the central clearing point for classroom technology troubleshooting. Professors should call 6776 from a classroom if they are having technology difficulties.
During standard business hours, professors may also call the Help Desk, where a representative will troubleshoot and/or send a technician to the classroom.
Troubleshooting Existing Connections
Difficulties encountered when trying to establish a network connection can easily be remedied through a few, short precautionary steps. Sometimes, requests for jack activations are being initiated for jacks that are already active. This occurs when a user has a laptop in standby or hibernation mode.
When a laptop goes into standby mode it shuts down the Ethernet network interface to save power. Since the Ethernet network does not turn back on when the laptop is returned to normal operation users cannot establish a network connection. Fortunately, rebooting the laptop will allow users to connect to the Internet with no further delays.
When testing a network connection with a laptop, please ensure the computer does a full start-up rather than “waking it up” from a sleep mode. On some models, the network card can be disabled and re-enabled to reload the card drivers and may fix some of these connectivity problems.
This page was last updated October 25, 2007.
