Vision, Mission and Core Values

A Vision for the Future

I&IT will be recognized for providing learning technologies, strategies, leadership and support, all of which enhance teaching, learning, the quality of the student experience, personal productivity, and administrative effectiveness. Learning technologies encompasses instructional and information technology, as well as telecommunications tools, applications, and systems that support learning. I&IT’s leadership in the effective use of technology is grounded in learning principles that guide the selection of pedagogies, technologies, and practices. Measurable outcomes will demonstrate the notable contributions we make to the achievement of the university’s mission.

I&IT will be a key point of campus pride. Faculty, students, and staff will say, “We’re proud of Cal Poly Pomona’s use of technology in teaching and learning.” Students will leave the university able to succeed in the technology-rich environment of the 21st century.

I&IT is a learning-centered organization that can be counted on to provide efficient, effective, reliable, and secure services. We are proud of the work we do and of the I&IT team.

The Mission of I&IT

The mission of the Division of Instructional and Information Technology is to provide stewardship, leadership, and service in support of the teaching and learning mission of the university.

Stewardship

I&IT is the steward of the campus information technology infrastructure. Every time a user hears a dial tone, connects to a wireless access point, looks at a login screen for BroncoDirect or Blackboard, or securely enters or uses personal information, we are responsible for making it work, and for the user’s experience.

Leadership

Because information technology is everybody’s business, I&IT provides strategic leadership, expertise, collaboration, and a commitment to continuous improvement to the university in:

Instructional technology
Information security
Information management
Technology planning and life cycle management
Campus information technology standards

Service

Service is our daily business. The best service is unnoticed – everything works, no complaints. Next best is service that attends to the user’s needs:

Efficient – Our goal is that the help a user needs is but an email, phone call, or web page away.
Effective – Information technology should be available, reliable, and useful, but when it isn’t, our help should be available, reliable, and useful.
Enabling – Users are learners. We support that learning, directly and indirectly, helping users to become more confident and capable.

Our Core Values

Collaboration	We, I&IT staff, recognize the importance of teamwork within I&IT as well as collaboration throughout the university in meeting the information technology needs of the institution, its students, faculty and staff. Collaboration requires that we honor our commitment to serve the needs of our customers and the university community. Teamwork is built upon a foundation of mutual trust and respect for our colleagues within I&IT.
Communication	We are committed to honest, accurate, timely, and open communication with the campus community, both within and outside of I&IT. Our communication respects the varying information needs of our customers.
Learning	Cal Poly Pomona is a learning-centered institution. As a member of the university each of us is dedicated to the core teaching and learning mission of the university. As such, every member of I&IT has a role to play, as a learner and potentially as a teacher, in fostering this mission.
Professionalism	As IT professionals we bring integrity, high ethical standards, and reliability to our work. Our work embodies the policies and practices of the university as well as the experience and practices of our profession. We exhibit competence and proficiency, and we strive for continuous improvement in all of our work.
Service	I&IT is a service organization. We are committed to providing timely, efficient, and reliable service to meet our customers’ information technology needs. We always treat customers in a respectful manner.